Please note that timescales for delivery and delivery charges will vary depending on the availability of the products and your address. Please allow for extra time for deliveries to addresses outside the UK.
On the placing of your order, we will confirm the delivery date with you unless delivery is to an address outside of the UK where we will use our reasonable endeavours to confirm the delivery date to you. You will appreciate that we rely on third party delivery service providers and therefore cannot provide any guarantee of delivery dates and times when shipping to addresses outside the UK. Occasionally our delivery to you may be affected by an event outside of our control.
If we miss the delivery deadline for any products set down in our confirmation of your order you may cancel your order straight away if any of the following apply: (a) we have refused to deliver the products; or (b) delivery within the delivery deadline was essential and this was confirmed, and acknowledged by us, in the order (taking into account all the relevant circumstances).
If you do not wish to cancel your order straight away, or do not have the right to do so under these Terms, you can give us a new deadline for delivery, which must be reasonable, and you can cancel if your order if we do not meet the new deadline.
If the products have been delivered to you, you will have to return them to us, and you will be responsible to pay for the shipping costs. After you cancel your order, and we have received the cancelled, undamaged goods, we will refund any sums you have paid to us for the cancelled products.
2. Exchange, Refund and Return Policy
We want you to be happy with everything you buy from us. Combining high quality with design, all of our products have been tested to the highest quality standards. To enable you to buy with confidence we offer an exchange or refund within 30 days of purchase.
You will receive a full refund for the item, excluding the return cost for the item. During 14 days from the delivery of your package you may request to exchange or return your order.
You must complete the RETURNS FORM, or email us at firstname.lastname@example.org, and we will review to confirm refund details.
Any postage incurred by returning items to us will not be refunded. You are responsible for the return of the product to us.
We may refuse a refund or exchange where an item is lost or damaged in transit. To ensure the safe return of your items, please package your item with care.
The product that you return must be in perfect condition (not worn, used or washed), it may not have been damaged and must be returned to us in a saleable condition and in its original, undamaged packaging with all original labels and tags still attached.
Returns that are damaged or used, or washed may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.
Exchanges will be provided to a product of your choice, to the original purchase price where an email order confirmation is provided. Any price increase should be paid at the time of exchange and any price decrease will be refunded to the original form of payment.
Refunds will be processed to the original form of payment where an email order confirmation is provided. Refunds will be processed in the same currency used for purchase.
Delivery charges will not be refunded.
Nothing within this exchange, refund and returns policy shall affect your legal rights. You will always be entitled to return goods for a full refund if they were not as described and we cannot remedy the fault to your reasonable satisfaction.
3. Cancellation Policy
Where you purchase a product or a number of products together you have a right to cancel such purchase within 14 calendar days after the date on which the product(s) was (were) delivered to you. Where multiple items form part of the same order but have been delivered separately, your right to cancel starts 14 calendar days after the date on which the last product(s) was (were) delivered to you.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to email@example.com
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, and the reason for cancellation is valid (where goods might have been delivered to you in error or where the product is not as described), we will reimburse to you all payments received from you, including the costs of delivery at the standard delivery charge.
In order to receive a full refund, we ask that you take reasonable care of the product(s) and that they are returned to us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. We may make a deduction from the reimbursement for loss in value of any product(s) supplied, if the loss is the result of unnecessary handling by you.
We may withhold reimbursement until we have received the product(s) back. We will refund you without undue delay, and not later than 14 days from the day you return any products. The refund will be processed to the original form of payment used for the initial transaction, unless we have expressly agreed otherwise to an alternative.
You will be responsible for any postage or other costs incurred in returning the product(s) to us, except where goods might have been delivered to you in error or where the product is not as described.
If your order comprises of multiple items, you can cancel and return any of the items individually or in combination.